Home FAQs
Estimates and Timing:
The estimated time for the project is based on experience, and variations may occur depending on the floor condition.
Finish and Sample:
Sanding aims to remove 2-4mm scratches on the surface, and any remaining stains may still be visible. Clients should identify defects, and a test patch may be required. Expect slight color variations when applying samples over larger areas.
Potential Damages:
Powerful machines may cause scuffs on skirting boards and stairs. Some minor scuffing on walls might occur.
Additional Services:
Nail/screw-down services, re-gluing of loose Parquet blocks, and other extra services may incur additional charges.
Drying Process:
Allow 36-48 hours drying time before mid-semi heavy usage. The floor will touch dry within 2 hours of finishing.
Furniture Removal:
Clients must ensure furniture is clear for access; removal can be arranged if needed, but may incur additional charges.
Dust and Shading:
Despite efforts to minimize dust, some may occur. Shading differences might persist, especially in areas previously covered by carpets or stair runners.
Material Matching:
Attempted matching of reclaimed boards, but an exact match is not guaranteed.
Paint Removal:
Complete removal of paint is not guaranteed, especially in knots and gaps between boards.
Gap Filling:
Resin-only gap filling is guaranteed for three months. Draughtex seal is recommended for better results.
Squeaking Floorboards:
Squeaking may occur due to issues with joists or board thickness.
Electrical Items and Furniture:
Electrical items must be moved, and furniture removal is not included unless specified and may incur additional charges.
Staining:
Samples provided for customer approval before staining. Staining considered a prime coat for lacquer. Additional floor scratch repairs may improve by 75%-99%.
Hearth Re-stitch and Joist Repairs:
Involves removing concrete, possible joist fitting, or repairing poorly fitted or damaged joists at an extra cost.
Preparation:
Floors should be free of obstacles, and free access is required. Steps and stairs may have additional costs.
Quoting and Expectations:
Stairs are quoted for treads and risers; sanding edges may incur an extra cost. Customers are expected to have floors ready for sanding.
Unforeseen Work and Existing Damage:
The company may charge a reasonable extra sum for unforeseen work not apparent during pre-contract inspections. The company is not liable for existing damage.
Timber Quality and Color:
The provided timber quality and color align with market availability but cannot be guaranteed to match existing wood.
Resin Filling and Floor Seals:
The company is not responsible if resin filling fails due to natural wood movement or exposure to extreme conditions. Floor seals are designed for wear resistance, not impact.
Work Hours and Site Visits:
The standard hours of work are 8 am-5 pm, Monday to Sunday. Site visits outside these hours may be necessary due to the sealing process.
Rubbish Removal:
The work price includes rubbish removal, including sawdust, damaged and replaced floorboards, carpets, floor covers, and underlays.
Insurance:
The company’s work is covered by Public Liability Insurance and Employers Liability Insurance.
This detailed information provides clients with a thorough understanding of your services, potential challenges, and the terms and conditions associated with the flooring project.
We have gathered some of the Most Commonly Asked Questions for our Wood Floor Sanding Service. In this document you can find all their answers because we want to help you understand our service better. If there are some additional questions you would like to ask, our operators will gladly assist you!
1. Will there be much dust?
No, our process minimizes dust. We use high-end sanding machines with 98% dust extraction, followed by industrial vacuuming. However, we recommend removing dust-sensitive electronics to avoid exposure to the minimal dust that may escape.
2. Is the process noisy?
Yes, the sanding process and nail punching are loud. However, closing doors reduces the noise significantly in nearby rooms. All technicians wear hearing protection, and we can work during hours that minimize inconvenience.
3. Should I decorate before or after sanding?
After sanding is better. Removing sanding dust from freshly painted (and dry) walls is easier, and paint splatters on sanded wood can be difficult to clean.
4. Do I need to clear the room?
Yes. Carpets, rugs, and furniture must be removed to allow technicians to assess the floor’s condition and prepare it for sanding. We offer removal services for bulky items and carpets, with additional charges available on request. Please allow 36 hours before replacing furniture to let the finish fully cure.
5. How long does the process take?
Typically, it takes 1–3 days per room, depending on size, floor condition, and traffic levels. Multi-room or multi-floor jobs will take longer, and traffic-free areas are ideal during the process.
6. Is gap filling recommended?
Yes. We strongly recommend it.
Resin & Sawdust: Best for gaps smaller than 4mm; creates a seamless, color-matched finish.
Wood Slivers: Used for larger gaps (up to 12mm); provides greater durability but is more time-intensive.
Gap filling prevents dirt buildup, reduces insect intrusion, and enhances the floor’s appearance.
7. Can you change the floor color?
Yes, we can stain all types of wood flooring. Once sanding is complete, we perform small tests on-site with various stains, allowing you to choose the color that complements your space.
8. What finish options are available?
We offer three finishes:
Lacquer: Durable and ideal for high-traffic areas; available in satin, gloss, or matt.
Oil: Adds a natural look but requires regular re-coating.
Wax: Suitable for low-traffic areas; less durable but aesthetically pleasing.
9. How long will the finish last?
Lacquer: 7–10 years before requiring re-coating.
Oil and Wax: Re-coat every 18–36 months to maintain protection. Floors in humid environments may require more frequent maintenance.
10. How easy is it to do it yourself?
DIY floor sanding can lead to serious mistakes, such as uneven sanding, damaged floors, or even safety hazards. It’s a specialist craft requiring expertise to achieve the best results without causing harm.
11. Will the floor look brand new?
The outcome depends on the floor’s condition:
Older floors: Aged gracefully but treated appropriately.
20th-century homes: Hidden floorboards often look stunning after restoration.
Modern floors: Can be restored to their original brilliance.
12. Can sanding fix pet damage, stains, and odours?
Yes, sanding effectively removes dirt, odours, and damage caused by pets, heels, or heavy furniture, leaving your floor refreshed.